Monday, July 30, 2012

Samsung Rises to the Top, While Acer Struggles

30 Jul 2012 13:41 Africa/Lagos

The Results Are in for RESCUECOM's 2012 Q2 Computer Reliability Report; Samsung Rises to the Top, While Acer Struggles

SYRACUSE, N.Y., July 30, 2012 /PRNewswire/ -- "As we indicated at the beginning of 2012, Samsung has been making significant strides. Lenovo/IBM has continued to prove very reliable," stated David Milman, CEO of RESCUECOM. "While Apple has increased its market share of PCs sold over the last two years, their reliability, while still strong, has taken some hits."

RESCUECOM's report includes all manufacturers with a market share of at least one percent and is a significant resource for PC purchasers as well as computer marketers and specialists.

Computer Reliability Report scores for 2012 Q2 are:

Samsung (422)
Lenovo/IBM (255)
Asus (159)
Apple (130)
Toshiba (117)
HP/Compaq (109)
Dell (79)
Sony (49)
Acer (28)

The RESCUECOM Computer Reliability Report is a factual, unbiased review of today's personal computer manufacturers. RESCUECOM defines reliability as the physical reliability of the computers plus the after the sale computer support of the manufacturers.

In analyzing the computer reliability scores for the second quarter of 2012, we see the PC market shifting in response to the economy and the increasing popularity of tablet computers. The tablet computer and the expected release of Windows 8 in the fall of this year are of significance in the decrease in overall PC shipments when compared to last year's figures. Apple has made significant market share gains over the last two years, yet the need for computer repair for Apple computers has caused this manufacturer to only rank third or fourth in RESCUECOM's 2011 and 2012 computer reliability studies. Over several quarters, Lenovo/IBM has performed well on the RESCUECOM Reliability Report, while Toshiba has declined.

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